Electronic Funds Transfer Services Supervisor
Company: Civista Bank
Location: Sandusky
Posted on: May 3, 2024
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Job Description:
Civista BankDescription:Position Purpose:This position is
designed to provide leadership to the EFT Services Specialists
within the Deposit Operation's Department. Serving as the subject
matter expert for EFT Services functions, the Supervisor is the
go-to person within the group to ensure the department operates
smoothly and effectively within Service Level Agreements (SLAs). In
addition, the Supervisor will need to ensure proper coverage of
their area, as well as provide mentoring and ongoing coaching to
the Specialists. Demonstrate Civista Bank's mission to improve the
financial lives of our employees and shareholders, to make a
difference in the communities that we serve.Key Accountabilities,
Responsibilities and Expectations:Maintains regular communication
regarding all aspects of their designated area with the Transaction
Services Manager regarding unusual or complex customer
problems/approvals/complaints outside normal
guidelines.Collaborates with manager to ensure SLAs and Department
metrics are developed and maintained in daily operations. Responds
to all requests for information and assistance in a prompt,
efficient and friendly manner by relaying information as requested
Follows up on all situations that cannot be handled immediately.
Resolve complaints, under general supervision and established
procedures, within a reasonable time frame.Maintains regular and
consistent communication with other Supervisors and Managers
concerning issues and new product knowledge.Monitor and communicate
using the 1Source system for internal customers with promptness and
efficiency. Ensures the completeness and accuracy of the designated
group's daily activities/tasks. Determine when tasks need to be
enhanced or changed. Maintains knowledge of new policies and
procedures and technology upgrades to ensure compliance with all
regulations. Ensures EFT Services procedures are reviewed and
maintained on a regular basis.Ensures new hire and ongoing training
is completed for EFT Services.Understand and comply with all
applicable federal and state laws and banking regulations
(including those related to OFAC and Bank Secrecy Act / Anti-Money
Laundering compliance) and Civista Bank's policies and
procedures.Requirements:Qualifications, Knowledge and Skills:3-5
Years experience in banking or financial services.ACH, Wire
Transfer, and bank operations experience required.High School
Diploma/G.E.D. with office administrative skills or certification.
A higher level of degree is not required but preferred.Solid
Computer literacy (Word, Excel) with accurate data entry skills;
proficient knowledge of working with spreadsheets. Ability to
become proficient in use of specific software required for
position.A high level of initiative, thoroughness, accuracy, and
organizational skills required.Strong attention to detail
required.High level of confidentiality required.Professional,
friendly, and helpful telephone communication skills
required.Ability to manage multiple priorities/projects with varied
deadlines.Physical Requirements:Work involves eye strain due to the
constant use of computer screens, reading of reports and so
forth.Work involves being able to concentrate on the matter at
hand, under sometimes distracting work conditions.Work involves
lifting and moving files of up to 15 lbs.Work involves the ability
to read, hear, write, and communicate professionally both in person
and via telephone, and sitting for long periods at a time.Work
involves some travel to attend meetings, training, and so forth.Pay
Transparency Nondiscrimination Provision:
https://www.dol.gov/agencies/ofccp/postersEqual Opportunity
Employer EEOC M/F/D/VThis Position Description is not a complete
statement of all duties and responsibilities comprising this
position.Nothing in this job description restricts management's
right to assign or reassign duties and responsibilities to this
position at any time.PI2663c8e33356-25660-34198153
Keywords: Civista Bank, East Lake , Electronic Funds Transfer Services Supervisor, Other , Sandusky, Florida
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