OS Platform Engineer: I (Junior)

Company: Genesis10
Location: Columbus
Posted on: May 2, 2025

Job Description:

Genesis10 is seeking an OS Platform Engineer: I (Junior) for a 3-month hybrid contract to hire position with a leading client in Columbus, OH.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Compensation: $30-38/HR

Job Description:
The primary duty of Engineers at this level includes implementation of tactical solutions. Engineers here drive the resolution and root cause analysis of basic issues, including documenting the findings, and retrofitting solutions when identified (e.g. applying firmware to the fleet if a critical bug is identified). Understands when to escalate issues. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Responds to requests from individual users. Delivers process documentation for small-to medium-scale projects. Performs all technical program tasks with minimal supervision. Provisions systems in virtualized and physical implementations based on documented standards. Must have solid organizational skills. Must demonstrate ability to think critically, beyond the runbook in function of intermediate level problem resolution. Provide Level 1 & 2 support for the assigned platforms
Job Duties:

Maintains, monitors, updates assigned application systems.
Researches complex problems and takes appropriate action to correct.
Analyzes existing systems or procedures and identifies technical or procedural improvements.
Develops operational procedures for products, services, and systems.
Develops, generates, special or ad hoc reports.
Provides technical support to business unit, customers, management, and other users.
Promotes code from Dev to test and Test to Production following Change Management Standards.
Agent Management: Leads the agent install/upgrade of an ongoing Zena agent management program. Work with app teams to upgrade unsupported Zena application agents.
Knowledge Base: Develop and maintain knowledge articles related to Zena and agent management.
Backup & Support: Act as primary backup for the BA 3 Support.
Zena Environment Management: Review daily incident tickets for potential QA environmental impact. Conduct weekly or as-needed clean-up activities within the DEV and QA Zena environments.
24x7 - On-Call Rotation: Patching/validation assign validation tickets to our offshore support. On-Call Rotation is set up for Weekly Coverage Interval.


Perform daily platform related administrative tasks as needed
Identify root cause analysis of platform related basic issues and how to resolve those issues, document the findings
Provides level 1 server production support including problem identification, ticket documentation and closure
Provides user/customer support for level 1 issues and escalate issues to senior SME's when needed
Be engaged in end user support via incident and service requests, as well as project work
Reviews of daily tickets and emails, providing timely and accurate resolutions.
Performs other duties as assigned.


Requirements: Bachelor's Degree
3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered in lieu of Bachelor's Degree
Knowledge of scripting and familiarity with Windows/UNIX environment.
Kowledge of databases and familiarity with basic SQL commands.
Experience with distributed scheduling systems, like ASG/Rocket-ZENA, control m or others.
Familiarity with operating systems and platform engineering concepts.
Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud).
Experience with system testing and documentation.
Experience supporting file transmission processes like sFTPs, FTPs.

Preferred Qualifications: Production Control Experience.
In-depth understanding of Enterprise Scheduling Systems.
Experience with troubleshooting, scripting, and basic automation.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Experience with documentation and reporting.
Ability to work independently and as part of a team.
In-depth knowledge of scheduling concepts, job dependencies, and workload automation principles.
Experience with scripting languages (e.g., Python, PowerShell) and automation frameworks.

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
--- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
--- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
--- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
--- Behavioral Health Platform
--- Medical, Dental, Vision
--- Health Savings Account
--- Voluntary Hospital Indemnity (Critical Illness & Accident)
--- Voluntary Term Life Insurance
--- 401K
--- Sick Pay (for applicable states/municipalities)
--- Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Genesis10, East Lake , OS Platform Engineer: I (Junior), Engineering , Columbus, Florida