General Manager

Company: National Corporate Housing
Location: Cleveland
Posted on: May 20, 2025

Job Description:

General ManagerNational Corporate Housing is looking for an experienced General Manager. This individual will be responsible for overseeing the day-to-day sales and operations in the office. With their leadership, the office will achieve financial success, build a strong market presence, and ensure continued customer loyalty. The selected person needs to have strong business and sales acumen, a desire to develop team members, a professional image, and strong communication and customer service skills.National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers, National is sought out by and maintains strong strategic alliances across multiple business industries including engineering, construction, technology, consulting, insurance, government agencies, and government contractors, professional sports, and entertainment.Responsibilities:

• Achieve year-round profitability of the market
• Hire, manage, and develop high-potential associates
• Lead, manage, and hold sales and operations team members accountable
• Drive the success of the business development team including outside sales people
• Attend sales calls and make presentations
• Achieve guest satisfaction survey score goals
• Review client and guest relations issues and resolve when necessary
• Perform periodic inspections to ensure inventory is up to standards
• Gain market visibility and market share for the Company
• Participate in industry and local market networking opportunities
• Build local property partnerships and negotiate fees, terms, and rental rates
• Develop and implement short- and long-term strategic plans aligning with organizational goals
• Ensure market compliance with Company standards and policies
• Manage budgets and P&L, including full participation in the budget preparation process
• Review and/or acquire new housing inventory as needed
• Maintain appropriate marketing materials for the market through collaboration with the marketing team
• Other duties as assignedRequirements:
• Must be a fast-paced, independent, motivated self-starter with a drive to succeed
• Proven history of success managing both sales and operations-focused team members
• Strong communication and presentation skills
• Bachelor's Degree is ideal
• Management experience in relocation, hospitality, property management, corporate housing, travel, or real estate is a plus
• Excellent customer service skills
• Proficiency in MS Office, Word, Outlook, and Excel
• Some travel may be requiredAll employees are expected to have knowledge of National's business units and established procedures and compliance rules pertinent to their positions.Benefits:
• Competitive Compensation plus performance-based bonus

• $84,782-$101,402 base salary
• Annual Performance-based bonus of up to 10% of the Market's Net Income dependent on achievement of KPI's
• Annual Performance-based bonus of $15,000 based upon achievement of company KPI's
• Work in office 5 days per week first year, then flex schedule is optional after one year of employment
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short-term disability, and long-term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5-panel drug screen after a contingent offer has been made.Fair Labor Standards Act (FLSA): ExemptWill provide assistance with relocation costsNational Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Keywords: National Corporate Housing, East Lake , General Manager, Executive , Cleveland, Florida