Residence Life Coordinator/ Neighborhood Director

Company: Tiffin University
Location: Tiffin
Posted on: June 1, 2025

Job Description:

Description:Residence Life Coordinator/ Neighborhood DirectorPOSITION: Neighborhood Director (Uptown, Downtown, and Coast - 3)SUPERVISOR: Director of Residence LifeDEPARTMENT: Student Development and TransformationLOCATION: On-campus, located in Tiffin, OHJOB TYPE: Full-time, 12-month, entry-level, live-in appointmentTiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration, criminal justice, social sciences, creative and media arts, humanities, education, sciences, technology, and health. The University's campus in Tiffin, Ohio, blends traditional historic and modern buildings, creating a vibrant and welcoming educational community for its students, faculty, and staff. Students can pursue associate, undergraduate, and graduate programs both on campus and online, as well as at Terra State Community College. In addition, TU offers Bachelor's in Business Administration and Master's of Business Administration degrees in Bucharest, Romania, and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change. The main campus in Tiffin is a beautiful 153-acre blend of traditional, historic, and modern buildings that create a vibrant and warm home for an educational community. We offer undergraduate and graduate degrees in business in Bucharest, Romania. From academic programs in sports and recreation management to homeland security/terrorism, communication, and management, TU offers more than 40 majors through on-campus and online learning, resulting in real advantages for our students.GENERAL JOB DESCRIPTIONThe Neighborhood Director is a live-in professional staff member responsible for comprehensively overseeing a vibrant residential neighborhood on campus. Their primary responsibilities encompass managing several residence halls and/or homes, supervising student staff, organizing engaging programming, effectively handling behavioral issues and conflicts, and providing immediate crisis response. Assisting the Director of Residence Life with the ongoing housing operations, this vital role is essential in nurturing a supportive, inclusive, and dynamic student living environment where residents feel valued and engaged. The Neighborhood Director reports directly to the Director of Residence Life and embodies the spirit of community living as a key live-in professional on campus.Requirements:MAJOR DUTIES AND RESPONSIBILITIESAdministrative: Ensure accurate reporting and communication to support a well-functioning residential community by supervising Resident Assistants and acting as a bridge between residents and professional staff.Record and report information (e.g., inventories, work orders, laundry equipment issues, incident reports, surveys/assessments).Communicate student concerns and area-related information with the necessary staff using the Dragon-360 platform.Supervise the Resident Assistant staff assigned to the neighborhood of responsibility.Serve as a liaison between residents and professional staff.Form related to financial transactions and events promptly.Crisis Intervention: Respond to crises with preparedness and compassion, offering guidance and support to staff and students at all times. Utilize protocols, make necessary referrals, and ensure timely reporting to uphold student safety and well-being.Participate in the on-call rotation with other professional staff members and respond to emergencies during business hours, after-hours, weekends, and university holidays.Utilize department protocol to respond to crises and provide information to the Dean of Student Development and Transformation and Provost/COO promptly.Guide all staff and students utilizing the protocols that the Tiffin University Institutional Response Team (IRT) sets.Work in collaboration with and make referrals to campus resources when needed.Submit an Early Alert (TUacts) report for students of concern.Behavior and Conflict Management: Address student conduct and conflicts with fairness and empathy, guiding students through resolutions and sanctions. Facilitate mediations and discussions to foster understanding and harmony within the residential community.Serve as the primary student conduct hearing officer for incidents within the assigned neighborhood.Determine responsibility for alleged Student Code of Conduct violations and assign sanctions.Meet with students to discuss interpersonal conflicts and utilize behavioral/roommate agreements when appropriate.Facilitate roommate mediation to address concerns, establish dialogue, and develop functional guidelines within students' living spaces.Inform appropriate coaches and staff on initial conduct infractions (This will serve as informative information for the coaching staff, Athletics, and/or TU-Arts programs).Housing Operations: Facilitate seamless transitions and uphold the integrity of residential spaces, ensuring a welcoming and well-maintained environment. Through regular oversight and accountability, nurture a community where every detail matters.Assist the Director of Residence Life with the Residence Hall and Home Enhancement Initiative by providing ongoing recommendations for continuous improvement.Report and monitor maintenance, housekeeping, and laundry vendor issues within residential or common areas.Assist in the housing check-in/check-out processes.Verify the condition of spaces upon checkout and process charges when needed with students.Conduct and log facility walkthroughs on a bi-weekly basis and upon request. o Issue and reconcile keys/cards, including tracking and billing for lost ones.Provide front desk coverage as needed.Aid in the facilitation of summer housing and camps.Programming: Create a vibrant community through intentional programming that fosters belonging and connection. Guide and support student-led initiatives, ensuring resources are thoughtfully allocated to enrich the campus experience.Coordinate residential-based programming with student staff to help build a sense of community and belonging for the assigned neighborhood.Ensure and track that appropriate programming is being conducted monthly.Allocate programming funds based on established parameters.Ensure each neighborhood collaborates with the following offices for programming: Student Engagement, Equity, Access and Inclusion, Counseling Services, and Career Services.Collaborate with the Director of Residence Life to identify and implement opportunities for creating special-interest housing within each neighborhood.Conduct one large-scale social engagement event each semester in collaboration with other neighborhoods.Leadership: Lead with purpose and compassion, nurturing student and staff growth and development. Embrace collaboration and representation, forging meaningful relationships and fostering a supportive campus culture.Attend departmental and campus-wide meetings as required.Attend and participate in professional staff training.Co-lead Resident Assistant recruitment and selection processes.Co-lead Resident Assistant training and in-service sessions.Collaborate with other University offices on programming and student support initiatives.Represent the University at campus events (e.g., Welcome Weekend, Visit Days, Orientation, Hype Night, Homecoming, and any other event as needed).Maintain formal and informal contact with students living on campus regularly.Forge relationships with residents and University personnel.Serve on University committees as assigned.Perform other duties as assigned.Participate in large-scale campus activities and events.KEY PERFORMANCE INDICATORS (KPIs)Incident Management and Response:Description: Monitor the effectiveness and timeliness of incident management and resolution within residential facilities.Metric: Resolve 95% of incidents reported through Incident Reports within 48 hours.Administrative Efficiency:Description: Ensure timely and accurate completion of administrative tasks related to residence life, including financial transactions, programming activities, and reporting.Metric: Submit 100% of required administrative forms and reports by deadlines and maintain an 85% accuracy rate in financial transactions and budget management.Student Interaction and Availability:Description: Ensure regular and meaningful contact with students in various housing facilities to foster a supportive community.Metric: Schedule and conduct at least three weekly walk-throughs or informal meetings in residential facilities, with a target of 80% positive feedback from student interactions.Each Neighborhood Director is responsible for managing one of the following projects or programs:Dragon Pantry: RLC- 1Description: Manage and distribute student nonperishable food, personal hygiene items, feminine hygiene products, and laundry supplies as requested.Metric: Respond to student requests within 12 hours and maintain inventory monthly while doing the stock rotation. Conduct three food drive campaigns per semester.Tiffin Hall and House Association (THHA): RLC- 2Description: THHA's purpose is to advocate for the residential experience, serving as the forum to share and implement new ideas within the residential community through programming, governance, and innovation.Metric: Create or grow two THHA signature programs per semester. Summer Projects Management: RLC-3Description: Ensure effective management and execution of summer housing and camp-related activities, including move-in/move-out protocols, student housing assignments, and collaboration with key stakeholders.Metric:Successfully coordinated 100% of move-in and move-out processes for summer camps, ensuring no more than 2% errors or delays.Complete TU student summer housing assignments with 95% accuracy by the established deadline.Ensure seamless transition of summer-to-fall housing assignments, achieving 90% student satisfaction.Collaborate with the Director of Facilities and Security to address all summer camp needs with 100% compliance with safety protocols.Coordinate with coaches to finalize all logistics for camps and summer housing at least two weeks before the start of each camp, with 90% satisfaction from coaches.QUALIFICATIONS/SKILLS/ABILITIES FOR THE JOBEducation:Bachelor's degree required.Master's degree in College Student Personnel, Higher Education, Counseling, or a related field.Experience:Demonstrated knowledge as a resident assistant or student leader.Interest and appreciation in student development.Experience in residence life/housing as a student or professional.Compensation and Benefits:Full-time, 12-month, live-in appointment.Housing accommodations are provided, and living on campus is a requirement of the position.TIFFIN UNIVERSITY SPONSORED BENEFITSTiffin University offers excellent benefits. All full-time employees of Tiffin University are eligible for our full-time benefits package, which includes medical, dental, and vision insurance, Health Savings Account with employer incentive contribution, Employer Paid and Supplemental Life Insurance, Short-Term, and Long-Term Disability, 403b Retirement with Employer Match, Time Off (annual and sick leave), Observed Holidays, Tuition Assistance and Reimbursement, and Employee Assistance Program.KEY COMPETENCIESInterdependence: Fosters collaborationCommunication: Strong decision-making and communication skillsAccountability: Formulates effective and progressive strategies aligned with the University's mission and valuesRespect: Creates an engaging, collaborative work environment by bringing diverse people and ideas together.Entrepreneurship: Influences and InspiresEMBRACING OUR GUIDING PRINCIPLESVISION STATEMENT - The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.MISSION STATEMENT - The mission of Tiffin University is to educate students by linking knowledge to professional practice.CORE VALUES - The values of Interdependence, Communication, Accountability, Respect, and Entrepreneurship comprise the ICARE values of Tiffin University.Tiffin University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. While we strive for a diverse mix of candidates, all employment decisions are made without regard to race, sex, or other protected characteristics. Tiffin University is an Equal Opportunity EmployerPI6031de693295-25660-37513399

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