Hospitality Manager
Company: Puttshack
Location: Columbus
Posted on: February 21, 2026
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Job Description:
Job Description Job Description About Puttshack: Headquartered
in Chicago, IL, Puttshack USA opened its first location in 2021 as
an upscale, tech-infused mini golf experience that appeals to
everyone. More than just indoor mini golf, Puttshack leans on its
ground-breaking technology to elevate the game while also serving
world-class food and full bar in a cool environment. The Puttshack
experience is really all about having fun – and doing something fun
– together. Working at Puttshack: At Puttshack, we take fun to the
next level. We’re a fast-growing team of talented, hands-on
go-getters who take pride in the work we do – and have a blast
doing it. If you’re a mover and shaker who sets the bar high and
loves the thrill of building something amazing, you’ll fit right
in. We’re always on the lookout for the best people to join our
growth journey. We are creative thinkers and even better do-ers; so
if you’re inspired by new ideas and love bringing them to life,
then we have the perfect canvas for you! Our Purpose is to bring
everyone in to play. Puttshack has the power to bring together
people of all generations– the experience is inclusive, accessible,
and an all-around great time. We are always looking for ways to
bring a sense of belonging to our associates and guests alike. Our
Vision is to be the universal answer to the question, “Where should
we get together?” With more than 20 locations (and counting!), we
have ambitious growth goals for our organization and are looking to
bring the fun to even more cities soon. Our Mission is to create
lasting memories for people of all generations through a shared,
world-class entertainment experience. With our tech-infused
minigolf, upscale food and beverage, and overall dynamic
atmosphere, there’s something for everyone to love when they enter
our venues. Position Summary: Reporting into Director of
Operations, the Hospitality Manager will help oversee a
multi-faceted high-volume full-service restaurant/venue with a game
component. Hospitality Managers are responsible for executing
exceptional operations during shift execution, from the food we
serve to the Guest service we provide in our venue. Manage hourly
team members and provide them with leadership and development,
while partnering closely with the Director of Operations and
Assistant Director of Operations to achieve venue goals and
business objectives. Key Responsibilities: Operational Leadership:
Oversee 1-2 areas of the venue operations including service, bar,
reception, game & tech and/or bar. Uphold company policies,
processes, procedures, and standards to adhere to compliance and
business objectives; inspires others to the do the same.
Effectively operate computer systems including a POS System, Online
Team Member Scheduler. Manages controllable expenses for their area
of responsibility Ensure all side work is appropriately assigned
and completed Ensure collaboration between kitchen and front of
house operations Team Development and Management: Participate in
hiring, training, and developing hourly associates Create, maintain
and update associate schedules using weekly and daily forecasts.
Conducts/leads pre-shift meetings to provide daily focus and
provide continuous coaching and direction to hourly staff Drive
accountability and consistency by providing constructive coaching
and feedback. Guest Experience: Manages Guest Service issues
professionally and with a guest centric mindset Champion the
Puttshack brand by ensuring a consistent and exceptional guest
experience Compliance and Safety: Maintain a safe, secure and
healthy work environment and food safety Ensure proper safety
protocols to minimize risk and ensure a safe environment for guests
and associates. Required Skills and Experience: Minimum of 2 years
of experience as a manager in a full-service restaurant; experience
within a high-volume food & beverage, hospitality, and/or social
entertainment venue Results driven; ability to lead/coach team to
achieve business objectives/goals Strong communication skills with
the ability to resolve conflict and provide direction to your teams
Demonstrates financial acumen, strong understanding of restaurant
operations Tech savvy and willingness to learn new systems and
tools. Flexible availability to work evenings, weekends, and
holidays This position must pass a post-offer background check
Preferred Skills and Experience: Preferred certifications including
ServSafe and state/local licensing requirements Hospitality Degree
preferred Benefits: We have a guest service mindset and treat our
associates the same way, offering our full-time, eligible
associates: Health/dental/vision coverage options 401(k) matching
Company paid Life and AD&D Insurance Voluntary short term and
long term Disability Insurance Generous PTO, including paid
parental leave Associate discounts (FREE mini golf!) Pet Insurance
Flex Spending Accounts …and more! Puttshack USA is proud to be an
Equal Opportunity Employer. All applicants will be considered
without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran, or
disability status.
Keywords: Puttshack, East Lake , Hospitality Manager, Hospitality & Tourism , Columbus, Florida
