Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Company: STI
Location: Madison
Posted on: April 3, 2026
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Job Description:
Help Desk Analyst 2 [must have Citrix and VD I ] Franklin or
Madison County, OH/On-Site 6 Months Interviews will be onsite.
Location TBD after candidate screening. Candidates will work onsite
in Franklin or Madison County. Job Description: The primary duty of
the professional involves monitoring, maintaining, operating and
troubleshooting daily remote access technologies. The professionals
must be capable of managing performance and rectify any errors that
occur within the Citrix and VDI service. They should verify the
applications for deployment via Citrix and VDI. The engineer is
responsible for taking care of all the administration tools in the
Citrix environment. They should have proficiency in ITIL and other
IT operations frameworks. The professionals should be able to
provide all the necessary support for Citrix Infrastructure. Apart
from these, the additional duties include: · Manage clients or
their own company Citrix systems, VDI and its other technologies. ·
Checking and controlling the server and offering solutions to its
problems. · Supporting and preserving the Virtual Desktop setup of
the institution, which includes VDI, and others. · Help in
organization and management of the business applications. ·
Determining the increased cases received by the IT Helpdesk. ·
Improving and adjusting the Virtual Desktop system. · Design and
implement platform security. · Taking part in upgrading and
updating the system’s applications, installing it with up-to-date
descriptions. · Should strengthen the apps, the Windows server, and
the principal operating system. · Providing technical assistance
for all the servers, desktops, and services that apply business. ·
Taking full control and accountability for applying, implementing,
maintaining, and examining the documentation of the Virtual Desktop
· Very extensive knowledge with Windows 11, active directory, GPO
settings. · Have some knowledge with Chromebooks. · Travel may be
required
Keywords: STI, East Lake , Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site, IT / Software / Systems , Madison, Florida
