Field Based Patient Care Coordinator - Cuyahoga County, OH
Company: Optum
Location: Cleveland
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
As a Patient Care Coordinator, you operate as an Optum ambassador.
-Your primary responsibilities include data entry and uploading
documents into our EMR and SNF EMR, obtaining info from area
hospital EMR. -You will also provide operational support, including
backfill and care coordination activities. -You will put emphasis
on how to manage shifting priorities and attention to detail.
-There will be collaboration and communication across the "Team
Model" with the SCC member in the center.
Key systems that you will use on a regular basis are Outlook,
Salesforce/Pathway EMR. -Valuable skillsets to have in order to be
successful in the role is include strong organization skills, multi
tasking, ability to sort excel
You will set up a home office for project work and will also be
working with their team in the SNF, which will involve a lot of
customer facing work. -You will be answering inbound calls and
making outbound calls. -And you will work both independently and
collaboratively - working with the RN's and Nurse Practitioners..
-And can always call upon the assistance of your Department
Supervisors and Managers, when needed.
You will be part of the primary care team collaborating with all
interdisciplinary team members and will support multiple providers.
The Patient Care Coordinator is a flexible team member who works to
support nurse practitioners (NPs) and physician assistants (PAs) as
well as our patients. -This role assists in care coordination
activities, administrative tasks and supports our patients and
providers.
This position is full-time. Employees are required to work our
normal business hours of 8:00am - 5:00pm, no night, weekends or
holidays. It may be necessary, given the business need, to work
occasional overtime. It may be necessary, given the business need,
to work occasional overtime.
We offer 2 months of paid training. The hours of the training will
be based on schedule or will be discussed on your first day of
employment.
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Primary Responsibilities:
Support interdisciplinary care team with over all member
coordination at the direction of RN or NP/PA
Data entry and member chart management for: New members, post
hospital visits, quality, labs and medications
Obtain medical records following hospitalizations or physician
appointments
Scheduling member transportation or appointments
What Makes an Optum Career different?
We believe that better care for our employees equates to better
care for patients---
We influence change nationally while maintaining the culture and
community of local care organizations---
We grow talent from within. No matter where you want to go-
geographically or professionally- you can do it here---
Compensation & Benefits Highlights:
Guaranteed, competitive compensation model based on quality, not
quantity, with bonus opportunities
Financial stability and support of a Fortune 5 Company
Robust retirement offerings including employer funded contributions
and Employee Stock Purchase Plan (ESPP for UHG Stock)
Comprehensive benefits plan inclusive of medical, dental, vision,
STD/LTD, CE & equipment allowances
Robust learning and development programs
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR Older
3+ years of Clinical or Medical record experience. Knowledge of
medical terminology and EHR platforms
Access to reliable transportation that will enable you to travel to
patient locations
Must reside in Cuyahoga county or surrounding communities
Ability to work our normal business hours of 8:00am - 5:00pm, no
night, weekends or holidays. It may be necessary, given the
business need, to work occasional overtime. It may be necessary,
given the business need, to work occasional overtime
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Preferred Qualifications:
Certified nursing assistant or medical assistant certifications
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The hourly range for this role is $19.86 to $38.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. -
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#RPO #RED #RPOLinkedIn
Keywords: Optum, East Lake , Field Based Patient Care Coordinator - Cuyahoga County, OH, Other , Cleveland, Florida
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