Sales & Service Support Representative - No Cold Calling!

Company: American Metals Supply
Location: Groveport
Posted on: June 1, 2025

Job Description:

Description:
American Metals: More Than a Job - A Legacy of Strength and Service
At American Metals Supply, we're not just an HVAC company - we're a family. As a 100% employee-owned business, we believe our people are our greatest asset. We're seeking a Sales & Service Support Representative to be a critical part of our day-to-day operations. In this hands-on role, you'll be on the front lines of our operation - assisting walk-in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in making sure our customers get the right products and the right service, all while representing the ownership-driven culture that makes American Metals Supply special.
Benefits Package:

• Outstanding Family Medical Benefits Package
• Substantial Stock Ownership Program
• Competitive Compensation Packages
• Paid Time Off (PTO) & 7 Paid Holidays Each Year
• Employer Sponsored Family Dental Insurance
• 401k and Roth 401k Investment Accounts
• Employer Sponsored Life & Disability Insurance
  What You'll Do:
  • Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing
  • Receive and process requests for quotations, orders, and lead times via phone, email, and app
  • Support sales team by preparing quotes, processing orders, and coordinating deliveries
  • Collaborate with sales team to address customer-related needs and provide exceptional service
  • Coordinate with warehouse and logistics teams to ensure smooth order fulfillment
  • Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies
  • Participate in ongoing training and development opportunities to improve technical knowledge
    Requirements: What We're Looking For:
    • Experience in HVAC, sheet metal, or industrial distribution is a strong plus
    • Strong customer service skills and a proactive, solutions-oriented mindset
    • Comfortable with phone, computer, and point-of-sale systems
    • Detail oriented with strong organizational and multitasking skills
    • Dependable team player who shows up and takes ownership & pride in their work
    • High school diploma or equivalent required
      Since 1962, American Metals has stood as a dynamic leader in the wholesale distribution of sheet and coil steel, prefabricated duct and fittings, and a comprehensive line of HVACR products. We're not just a workplace - we're a powerhouse of employee-owners built on integrity, rooted in accountability, unwavering customer commitment, and shared success. If you're passionate about delivering excellent service, thrive in a team environment, and want to be part of something bigger, we want to meet you.
      PM23
      
      
      
      Compensation details: 21-26 Hourly Wage
      
      
      
      PIbbde8f5027d9-37248-37777723

Keywords: American Metals Supply, East Lake , Sales & Service Support Representative - No Cold Calling!, Sales , Groveport, Florida