Member Services Representative Part Time and Full Time
Company: Planet Fitness - Cambridge Fitness
Location: Mentor
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Flexible schedule Free
food & snacks Free uniforms Training & development Job description
Edit Team Member- Are you somebody that would love to work in a
fun, positive, and energetic work environment? Do you like personal
development? Do you want to better yourself? Is growing yourself
each day important to you? Then this is the job for you. We take
pride in providing a unique culture that truly cares about our
people! We will give you the tools for success in and out of Planet
Fitness! Role Summary The Team Member will be responsible for
creating a positive member experience by providing a superior level
of customer service to Planet Fitness members, prospective members
and guests. Essential Duties and Responsibilities Greet members,
prospective members and guests, providing exceptional customer
service. Handle all front desk related activities including: Answer
phones in a friendly manner and assist callers with a variety of
questions. Check members into the system. New member sign-up. Take
prospective members on tours. Facilitate needed updates to members
accounts. Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Assist in maintaining the neatness and cleanliness of the
club. Team Member Benefits Free black card membership Mentorship
Opportunities for advancement Ongoing leadership training Full time
employee health insurance Qualifications/Requirements Customer
service background preferred. Basic computer proficiency. A passion
for fitness and health. Upbeat and positive attitude! Punctuality
and reliability is a must. Exceptional customer service skills;
able to interact in a positive and professional way with members
and co-workers, exceeding the members expectations. Strong listener
with the ability to empathize and problem solve. Demonstrate
diplomacy in all interactions while using appropriate behavior and
language. High School diploma/GED equivalent required. Must be 18
years of age or older. Physical Demands Continual standing and
walking during shift. Continual talking in person or on the phone
during shift. Must be able to occasionally lift up to 50 lbs. Will
occasionally encounter toxic chemicals during shift. COVID-19
precautions Sanitizing, disinfecting, or cleaning procedures in
place
Keywords: Planet Fitness - Cambridge Fitness, East Lake , Member Services Representative Part Time and Full Time, Seasonal Jobs , Mentor, Florida
